ONE SMILE AT A TIME - PRIVACY POLICY

At One Smile at a Time, we value and respect the privacy of our supporters and visitors. We strongly believe in protecting the integrity of the information gathered from our supporters and visitors throughout our communication channels, including our website, and only use such information to improve overall user experience and in pursuit of our mission. We take your privacy seriously and never sell or rent lists or email addresses. We are also committed to ensuring you provide accurate and updated information. By visiting one-smile.org and/or any associated subdomains, online services, and/or mobile applications, you accept the standards and practices described in this Privacy Policy. This policy applies to all the pages hosted on this site and does not apply to pages hosted by other One Smile at Time affiliates, linked organizations, partners, or other organizations to which we may provide a link and whose privacy policies may differ. If you disagree with the terms, please immediately discontinue using the Sites. This policy may be changed or updated, so please review it periodically to ensure you stay informed of those changes. If you have any questions about our Privacy Policy, or you are concerned that information we have related to your personal information is inaccurate or outdated, you can contact us at: contact@one-smile.org

INFORMATION WE COLLECT AND USE

Like most website owners, One Smile at a Time receives and records information from various sources related to your interaction with One Smile at a Time-owned sites and digital properties. The type of information we and/or our third-party providers collect depends on the interaction between you and us. This could be when donating, applying for a job/volunteering, or through an online purchase. We gather information through postal communications, visits to our websites or apps, participation with our business/corporate partners, electronic transmissions, volunteering, or communications through social media. We and/or our third-party providers may also collect information publicly available through third-party platforms (such as online social media platforms), online databases, or otherwise legitimately obtained. One Smile at a Time is the sole owner of any information collected on this site. This information is used solely for data analysis, audits, enhancing or improving user experience, and donor acquisition and retention. We will not sell, share (except possibly with another One Smile at a Time affiliate when it is required to carry out the transactions you initiate), or rent this information to others in ways different from what is disclosed in this statement. We will use reasonable efforts to: • undertake a privacy impact assessment whenever there is a fundamental change in the way we process data, • implement records management systems, and • log data security incidents. • we will only release personal information to another person or company with your consent or to the extent required by law. One Smile at a Time collects personally identifiable information from site visitors, supporters, and other constituencies through first-party voluntary interaction with One Smile at a Time. This may include data users choose to enter through registration, making a donation or purchase online or offline, subscribing to our e-newsletter, taking action, submitting a survey, applying for a job, or any other action that requires direct input by a user. By providing this input, the user consents to One Smile at a Time's use of the personal information described in this Privacy Policy. One Smile at a Time may share personal information with our service providers, such as marketing firms, print, shipping, and/or fulfillment vendors, technology providers, and payment processors, which may use, disclose, and/or aggregate the information solely to perform services on our behalf or to comply with the law. One Smile at a Time may share de-identified, aggregated, or other technical information without limitation. Keeping this personal information secure is a top priority for One Smile at a Time. Personal information is private and confidential; accordingly, the information provided is stored in a secure location, is accessible only by designated employees, trained in the proper handling of customer information, and is used only for the purpose for which the information is collected. Whenever One Smile at a Time should hire other organizations to provide support services, we will require them to conform to our privacy standards and allow us to audit them for compliance. In addition to data users voluntarily provide, One Smile at a Time uses third-party services and platforms, such as Google Analytics, to place first-party and/or third-party cookies or similar technologies on devices that access One Smile at Time-owned properties that may collect and record non-identifying/aggregated information on user interactions. One Smile at a Time uses this aggregated data to determine and monitor usage characteristics and activities of visitors to evaluate and improve a user's experience and guide market decisions. The collected data is not personally identifiable and cannot be tied back to an individual user. To learn more about what data Google Analytics collects and options to opt out, visit the Analytics support page: https://support.google.com/analytics/answer/6004245?hl=en One Smile at a Time and its digital properties also use third-party advertising companies such as Google, Instagram, Facebook, and Yahoo, among others, to serve advertisements that may be of interest to you when you access and use sites, applications, and properties across devices, websites, and offline mediums, based on information relating to your access to and use of One Smile at a Time digital properties. To do so, these companies may place or recognize unique "cookies" or pixel tags on your computer's browser or use other interaction data from One Smile at a Time. For more information on "cookies," please see the "About Cookies." For more information on third-party digital advertising and to opt out, please visit http://www.aboutads.info/choices/ or http://optout.networkadvertising.org/. One Smile at a Time occasionally uses third-party service providers and/or sources, among other things, to analyze and use personally identifiable interactions on our website and other digital properties to update deficient or insufficient account information such as email address, physical address, and phone number, to provide a better experience to constituents and supporters.

EXTERNAL LINKS

This website may contain links to other sites. Unless we expressly state otherwise, One Smile at a Time makes no representations concerning the content of those sites. The fact that One Smile at a Time has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation concerning such site, its owners, or its providers. There are risks associated with using any information, software, or products found on the Internet, and One Smile at a Time cautions you to ensure you understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet. In addition, we encourage our users to be aware when they leave our site to read the privacy statements of every website that collects personally identifiable information. These other sites may collect or solicit personal data or send cookies to your computer. Please be aware that One Smile at a Time is not responsible for the information collection, use, disclosure, or security practices (including the data security practices) of other organizations, such as Instagram, Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer that you may interact with outside of One Smile at a Time digital properties. You may not create a link to this site that incorporates or relies upon, in whole or in part, any content from any page on this website or that includes any copyrighted or other intellectual property of One Smile at a Time without written permission from One Smile at a Time, Inc.

CHILDREN'S PRIVACY

One Smile at a Time is concerned about protecting online privacy for all our website users. We are particularly respectful of the privacy of our young users. One Smile at a Time does not knowingly gather and/or use personally identifiable information from children under 13. You must be 13 years of age or older to access the site. One Smile at a Time is not interested in collecting information from children under 13. We encourage parents to monitor their children's Internet use and help us protect their privacy by instructing them never to provide personal information on this site or any other without permission. Regardless of age, we will never attempt to extract unnecessary information from our users. Upon request, the parent or guardian of a child under 18 may review and request the deletion of such child's personally identifiable data and refuse to permit the further collection or use of such information.

USE OF COOKIES AND OTHER TECHNOLOGIES

Like most websites and digital properties, One Smile at a Time uses "cookies" to obtain certain non-personally identifiable information to help improve user experience across One Smile at Time properties. A cookie is a small text file containing a string of characters sent from a web server to your computer when you visit a website; the cookie helps us recognize you when you return to our site or digital properties. A cookie cannot read data off your computer's hard disk or cookie files created by other websites. Cookies cannot contain viruses nor install spyware or malware on your computer and are generally used to provide helpful information to the website and server to improve your experience. Cookies help make your visit more useful by allowing the website to remember information about your previous visit, like your preferred language, login information, communication preferences, and other settings. Cookies may also be used by One Smile at a Time and associated third-party advertisers to deliver advertising and marketing across sites and digital properties. One Smile at a Time may also use cookies to aggregate the number of visits to our sites or digital properties, average time on site, pages viewed, and other data to improve the site experience and performance. One Smile at a Time and its digital properties may use pixel tags, web beacons, or small (usually invisible) blocks of code attached to a web page, email, or other digital properties that allow us, among others, to aggregate statistics to measure and evaluate the success of digital properties and/or campaigns. The collected data is NOT personally identifiable and, therefore, cannot be tied back to an individual user. One Smile at a Time uses this aggregated data to determine and monitor usage characteristics and activities of visitors to evaluate and improve a user's experience and to guide market decisions. You may also turn off cookies by setting your browser to refuse all cookies or indicate when a cookie is being sent. Be aware; however, some websites may not function properly if you refuse to accept cookies.

COPYRIGHT

Unless otherwise stated, all material on webpages under the domain one-smile.org and One Smile at a Time's other digital properties is the property of One Smile at a Time, Inc. These materials are protected by copyright and other intellectual property laws. Information from this website or digital properties may be displayed, reformatted, and printed only for personal, noncommercial use. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of One Smile at a Time, Inc. The only exception: You may make single copies of the materials available through this website solely for your personal, noncommercial use provided you preserve any copyright or other notices contained in or associated with them and agree not to distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without the prior written consent of One Smile at a Time, Inc., the owner of the materials.

DISCLAIMER AND WARRANTIES AND LIABILITY

Because of the number of possible sources of information available through this website, and the inherent hazards and uncertainties of electronic distribution, there may be delays, omissions, or inaccuracies in such information. One Smile at a Time cannot and does not warrant the accuracy, completeness, currentness, non-infringement, or fitness for a particular purpose of the information available through this website, nor do we guarantee this website will be error-free or continuously available.

QUESTIONS OR SUGGESTIONS

At One Smile at a Time, we respect our visitors' and supporters' opinions and feedback. If you or other parties have any questions, concerns, or complaints about this policy or would like to learn more about our organization, please contact us on our website https://www.one-smile.org.

CONTROLLING YOUR PERSONAL INFORMATION

Personal information can identify a person, such as name, address, telephone number, and email address. We strive for accurate, respectful, and relevant communication with our constituents. We occasionally exchange mailing addresses with select non-profit groups. We will not sell, rent or share your email address or telephone number. If you would like to correct or update your personal information, modify your mailing preferences, or do not wish to participate in mailing address exchange activities, don't hesitate to get in touch with us on our website https://www.one-smile.org Please also understand that marketing campaigns are scheduled in advance, so while we will remove you from the mailing list promptly, you may still receive materials from campaigns that were in process before your request to be removed for up to 90 days. We respect your time and attention by controlling the frequency of our emails. However, you may modify your email preferences at any time. Each email contains an easy, automated way to change your expressed interests or cease receiving emails from us altogether. If you want to modify your preferences, follow the instructions at the end of any email you receive, contact us directly, or visit your online account page https://www.one-smile.org.

THIRD-PARTY REQUESTS TO CHANGE DATA

Except in exceptional circumstances (as outlined in this process), requests to change user information, including changes to direct debits, standing orders, or any other kind of donation, can only be authorized by the user. We can only take instructions from a third party with the user's express consent or on evidence of the relevant power of attorney. This safeguards the interests of the user with whom we have a relationship. A request by a third party to remove a user from our mailing list or change mailing preferences may be considered exceptionally if we are convinced the third party is acting in the user's best interests. This may be a judgment based on the user's history of giving, any unusual changes in the level of their giving or frequency of giving, and any communication we have had with the user regarding their gifts or mailing preferences. Any direct communication from the user (verbal or written) which gives concern that the user may lack the capacity to make a sound decision and/or judgment could be taken as support on this. In this context, our telemarketing agencies who call on our behalf in fundraising campaigns record conversations with prospective users, and where there is a concern relating to mental capacity, these recordings could be used by One Smile at a Time for final decision-making.

IS MY INFORMATION SECURE?

Keeping your personal information secure is a top priority for One Smile at a Time. Personal information is private and confidential; accordingly, the information provided is stored in a secure location, is accessible only by designated employees, trained in the proper handling of customer information, and is used only for the purpose for which the information is collected. We employ other companies and individuals to perform functions on our behalf. Examples include: • fulfilling donation receipts and sending postal mail and email, • analyzing data, • providing marketing assistance, • providing search results and links (including paid listings and links), • processing credit card payments, and • providing customer service. • They can access personal information needed to perform their functions but may not use it for other purposes. Whenever One Smile at a Time should hire other organizations to provide support services, we will require them to conform to our privacy standards and allow us to audit them for compliance.

CREDIT CARD INFORMATION SECURITY

At One Smile at a Time, we sincerely care about the safety and security of your transaction. We use high-grade encryption and the HTTPS security protocol to communicate with your browser software. This method is the industry-standard security protocol, making it extremely difficult for anyone else to intercept the credit card information you send us. Companies (PayPal, Instagram, Facebook) we work with to process credit card transactions also use high-grade encryption and security protocols. PERSONAL INFORMATION SECURITY In addition to maintaining privacy and security controls over the information you share with us, One Smile at a Time works to process your contribution and volunteer information accurately. One Smile at a Time employs error-checking procedures to ensure certain transactions are processed completely and accurately. As necessary, changes are made to improve our systems. Independent external and internal audits are conducted to ensure the privacy, security, and appropriate processing of your information on our site. The staff can answer questions about your financial donation or personal information during business hours. One Smile at Time sites and affiliated digital properties are based and operated in the United States. If you are located outside of the United States, you should be aware that we will collect, process, and maintain your information in the United States. By using or accessing, or providing any information to One Smile at a Time owned properties (see the data collected), you are consenting to the transfer of your information to the United States and accepting that the processing and maintenance of this information which will be done under this Privacy Policy; further, you are explicitly acknowledging we may not offer the same level of privacy protection as your home country would provide consent.

COMMUNICATIONS PREFERENCES

One Smile at a Time will not directly market to or solicit to you unless: you have consented to receive direct marketing, you would reasonably expect us to use your details as voluntarily provided or acquired through other interactions, or we believe you may be interested in the material, but it is impractical for us to obtain your consent. We strive for accurate, respectful, and relevant communication with our constituents. As such, you may modify or choose how you would like to receive communication from us at any time. We will honor your choice if you decide not to receive our communications. Please also understand that marketing campaigns are scheduled in advance, so while we will remove you from the mailing list promptly, you may still receive materials from campaigns that were in process before your request to be removed for up to 90 days. If you would like to correct or update your personal information, modify your communication preferences, or do not want to receive any communication from One Smile at a Time, please email contact@one-smile.org

EMAIL PRIVACY

We are committed to keeping your email address confidential. One Smile at a Time complies fully with the federal CAN-SPAM Act of 2003. We will not share, sell, rent, lease, swap, or authorize any third party to use your email address without your permission. We will use your email address solely to communicate information related to One Smile at a Time and will maintain any communication you email us under applicable federal law. If you received an email from us, your email address is either listed as someone who has expressly shared this address to receive email communications from us, or you have donated to us, purchased from us, or otherwise have been identified as having an existing relationship with us. We respect your time and attention by controlling the frequency of our emails. However, you may modify your email preferences at any time. Each email contains an easy, automated way to change your expressed interests or cease receiving emails from us altogether. If you want to modify your preferences, follow the instructions at the end of any email.

CONTENT POLICY

What you share online about your experience represents One Smile at a Time. We encourage you to share this experience with friends, family, and supporters to educate and raise awareness about our organization. Please tag @on3_smile in your Instagram media posts. We also request that you share stories with us at contact@one-smile.org By creating content about One Smile at a Time or from any of our dental programs, you agree to the following policies. • Above all else, you will respect the privacy and dignity of our patients. • Your posts will not be discriminatory, offensive, hateful, defamatory, or illegal. • Your posts will be culturally sensitive. • Any photo or video you produce will occur without disrupting the dental program. • You will not use copyrighted music in any video or post you publish. • You will not create content from a One Smile at a Time program to promote other organizations or companies. • You will only post approved information about One Smile at a Time projects or future projects in development. • You will obtain informed, verbal consent before capturing images of patients, volunteers, or One Smile at a Time staff, and be clear about how you will use their image and information. • You will not publish patients' personal information, including their last names. • You will not publish images of patients who look uncomfortable, frightened, or in pain. • You will not publish images of patients having their blood drawn, being intubated or extubated, or having blood around their stitching, face, or medical gown. • You will respect the privacy of patients who are partially clothed or unclothed. • You will be mindful of the words used in your post. You will not refer to a patient as an "infected patient." Say instead, "a patient with an acquired dental infection" or something similar. "Think about how you contribute to patient dignity and respect. • You understand that One Smile at a Time provides "renewed hope," not "hope"; "new smiles," not "smiles," and will use the appropriate language. You agree to reference "developing countries," never "third-world." • Our name, One Smile at a Time, must appear in the same type, style, color, and size as the surrounding text. It may be emphasized by something other than underlining, increasing its size, or setting the font appearance to bold or italic. • You will not post political views or discuss political issues within any host country. • You will not post your travel itinerary. • You will not post your personal opinions of other One Smile at a Time staff or volunteers. • You will check in during emergencies.

ONE SMILE AT A TIME RESERVES THE RIGHT TO ASK YOU TO REMOVE DIGITAL CONTENT RELATED TO THE ORGANIZATION, ITS PROGRAMS, AND PATIENTS AT ANY TIME, FOR ANY REASON.